For a four-week period in late February and early March, the City of Sheboygan for the third year asked residents to complete our annual community survey. Survey participation has increased each year, starting at 680 participants in 2016, then 1,066 in 2017, and this year up to 1,187. The results are estimated to be 95 percent certain with +/-3 percent margin of error. Each response was reviewed carefully, and work has already begun to improve any deficiencies.
This survey provides an opportunity for citizens to provide input to the City on initiatives designed to improve the six focus areas of our Strategic Plan: 1) Quality of Life, 2) Infrastructure and Public Facilities, 3) Economic Development, 4) Neighborhood Revitalization, 5) Governing and Fiscal Management, and 6) Communication. The newly elected City Council and City staff will soon begin work on the Strategic Plan review and select the action items for 2019 and 2020.
“How are we doing?” That’s the question the city asked citizens of Sheboygan on the annual community survey. And the overwhelming response was “Better.” In comparing the survey rating responses between 2016, 2017, and 2018, trend analysis indicates substantial rating increases in all areas of service over the past three years.
Specific examples of the increase in ratings for Public Works services were:
- Increase in rating of leaf pick-up service as excellent and good. 2017 responses indicated 68 percent and 2018 responses indicated 74 percent, a 6 percent increase for the one-year period.
- Increase in rating of recycling and garbage collection service as excellent and good. 2017 responses indicated 74 percent and 2018 responses indicated 85 percent, a 9 percent increase for the one-year period.
- Increase in rating of residential yard waste service was excellent and good. 2017 responses indicated 60 percent and 2018 responses indicated 67 percent, a 7 percent increase for the one-year period.
- Increase in rating of street maintenance and pavement as excellent and good. 2017 responses indicated 14 percent and 2018 responses indicated 23 percent, a 9 percent increase for the one-year period.
In comparing the survey rating responses for departments, trend analysis indicates substantial increases in nearly all departments. Each department was rated on a scale of 1 (poor) – 4 (excellent). The top five departments’ 2018 rating scores were “good” with 3.3 to 2.8 points; this is a marked improvement from the 2016 rating scores of “fair” with 2.3 to 2.0 points. The top five rated departments in the City based on the services are:
- First place: Fire Department (3.3 points)
- Tied for second place: Mead Public Library (3.2 points)
- Tied for second place: Police Department (3.2 points)
- Fourth place: Water Utility (3.0 points)
- Fifth place: Public Works Department (2.8 points)
Each year there is one issue that that brings a great deal of comments. Last year this issue was the Kohler Annexation and this year the Armory was the most commented issue by the participants.
Visit www.sheboyganwi.gov/2018-community-survey-results to view the complete survey results, including the executive summary and the full breakdown of the responses.