Culver’s is playing a pivotal role in potentially reshaping food delivery regulations in Wisconsin.
During a session with lawmakers on Tuesday, the company expressed its desire to have the option of excluding itself from delivery platforms such as DoorDash and UberEats.
This move stems from their inability to ensure the integrity of their food once it leaves their premises.
According to Steve Anderson, a representative from Culver’s, the complication arises because orders made through the app aren’t directly placed with the store, and the delivery drivers aren’t employed by the establishment either.
Consequently, if customers complain about issues like cold curds, Culver’s lacks any control over the situation.
The proposed regulatory changes under consideration aim to grant restaurants the choice to opt-out from such platforms.
Additionally, these changes would mandate that delivery drivers possess fundamental knowledge of food safety and hygiene practices, and it would require the apps to promptly transmit orders to prevent overwhelming the restaurant’s operations.